Privacy Policy

Privacy Policy

While using our service, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

In this Privacy Policy, the term “Personal Data” means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, our possession, and includes personal data as described in Data Protection Legislation.

Information you provide to us

When you create an Account with us, you provide us with personal information that includes-

  • Your Name
  • Your Email ID
  • Contact Number
  • Password

Even if you aren’t logged in to your Account, you might choose to provide us with information — like an email address to receive updates about our services.
For example: If you place any order as a guest, you’ll still receive the updates regarding your order in email ID that you had provided during checkout.

Information we collect as you use our services

Your browsers & Operating System

Every time you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Your Device, browsers & Operating System

Every time you use our service and your device contacts our servers, we are collecting information about the browser type, device type, operating system, IP address, the date and time, which helps us provide you better and improved services.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”

Your location information

We collect information about your location when you use our services, which helps us offer features like-

  • Delivery of products to your location.
  • Suggesting nearest outlets in case you want to pick up your order or if you want to dine in at nearest outlet.
  • Suggesting/ offering you to order from us in case you are nearby any of our outlets.

Your location can be determined with varying degrees of accuracy by:

  • GPS
  • IP address
  • Delivery address that you provide by filling out address form while placing a delivery order.
  • Billing address that you might provide while placing any order.

Order History

We collect information about your orders when you place any order by using our services, information collected includes:

  • Every product that you order
  • Product quantities
  • Order amounts
  • Date, day and time of every order.

Information collected helps us offer features like-

  • Determining your favourite products and accordingly offering you deals.
  • Determining when you are most likely to order and reminding you in case you forget.

How do we use information collected from you?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Solving issues, if you had to face any on your device when you ordered last time.
  • Delivering products to your location.
  • Emailing you updates regarding your orders.
  • Determining your favourite products and accordingly offering you deals.
  • Determining the business busy times.
  • Emailing you newsletters and latest updates regarding our services, only if you opted for it.
  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Managing, reviewing, and updating your information

As a data subject, you have the following rights under Data Protection Legislation and we, as Data Controller in respect of Your Data, will comply with such rights in respect of Your Data:

  • the right of access to Personal Data relating to you;
  • the right to correct any mistakes in your Personal Data;
  • the right to ask us to stop contacting you with direct marketing;
  • the right to have your Personal Data ported to another data controller by requesting to export the data from our database;
  • the right to erasure; and
  • the right to complain to the DPC if you believe we have not handled your Personal Data in accordance with Data Protection Legislation

When you’re signed in, you can always review, update, edit, export and delete your information by visiting the ‘My Profile’ page.

If you have any comments, concerns or complaints about our use of your Personal Data, please contact us. We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex or cumbersome, in which case we will respond within three months (we will inform you within the first month if it will take longer than one month for us to respond). Where a response is required from us within a particular time period pursuant to Data Protection Legislation, we will respond within that time period.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, the United States.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.